Process

“Call Before You Dig”

Digging or excavating near buried infrastructure can be extremely dangerous. As the property owner, it is your responsibility to arrange for the marking of privately owned underground utilities at your excavation site. This includes infrastructure such as gas lines extending from your residence to outdoor appliances, electrical connections to external structures, sewer systems, and other private utilities. ​ To obtain private locates or get more information regarding homeowner responsibilities, visit Ontario one call’s online portal at https://ontarioonecall.ca/homeowners/. As of 2025, Ontario One Call will only be accepting online requests.

Once the private locate sheet has been obtained, provide it to post hole pro for examination prior to the project start date.

Failure to do so could delay the start of your project.

ON SITE:

Ensure that the private locates sheet is available at all times for reference.

By following these steps, we can ensure that your project will be completed safely and on schedule. If you have any questions about this process, contact us for more information.

Before We Arrive:

We ask that homeowners clear all work areas and entrances prior to our arrival to ensure accessibility for our equipment. This includes removing items such as flower pots, chairs, or any obstructions in the work area.

Plan Your Project:

  • Explore our specialized Services to find the perfect solution for your outdoor project.
  • To see project photos, click Gallery
  • Be sure to check out our new Cost Estimator for service pricing!
  • For more information about styles and materials or to discuss the pricing for your project, visit our Contact us page to reach out to us by email or phone.

Deposits

New Fence & Deck Installation Deposit

A 50% deposit to cover material costs will be required upon booking your new fence or deck project. The remaining 50% will be due for payment in full upon job completion.

Fence & Deck Repairs Deposit

To ensure we can allocate the necessary time and resources to your project, we require a $375.00(+HST) deposit upon booking. This deposit confirms your reservation and allows us to allocate the necessary time and resources for your project.​

Post Holes Digging Deposit

​To ensure your post hole digging appointment is secured, a $375.00(+HST) deposit is required at the time of booking. This deposit confirms your reservation and allows us to allocate the necessary time and resources for your project.​

Refunds: You will be eligible for a refund of this deposit if you cancel at least 15 business days prior to the project start date. Cancellations made within 15 business days of the start date will result in the forfeiture of the deposit to cover the lost scheduling time reserved for your project.

Materials

New Structure Builds:

– We handle the procurement and delivery of all materials necessary for your new fence or deck project. For larger projects, we coordinate delivery to your home prior to installation to ensure all materials are on hand. This approach allows us to maintain efficiency and adhere to project timelines. For fence or deck repair projects, our crew arrives equipped with materials, ensuring a seamless and timely installation process.

Fence & Deck Post Installations:

– If you are having fence posts or deck footings installed by Post Hole Pro, you will be responsible for acquiring all the necessary materials required for your installation project.

Choice of Concrete For Post Installations:

– If you are having us install your fence posts, you will require – (2.5) x (30kg bags) of concrete for each post.

Example:

Choice Of Concrete For Sono-Tube Installations:

– If you are having us install your sono-tubes, you will require – (3.25) x (30kg bags) of concrete for each 8″ sono-tube and (5.25) x (30kg bags) of concrete for each 10″ sono-tube.

Example:

Our Main Suppliers

Amco Fencing & Decks Inc: 

Stittsville Home Hardware: